Privacy policy
Privacy Policy
Last updated: 16 July 2026
This Privacy Policy explains how SoreaCare ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit soreacare.com (the "Site"), make a purchase, or otherwise interact with us.
We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This policy is designed to comply with applicable data protection and consumer laws, including the UK GDPR and the Data Protection Act 2018.
If you have any questions, you can contact us at support@soreacare.com.
1. Who we are
For the purposes of data protection law, the data controller responsible for your personal data is SoreaCare. You can reach us by email at support@soreacare.com.
2. Information we collect
We may collect and process the following categories of personal information:
Information you give us:
- Name, billing and delivery details, email address, and phone number
- Payment information (processed securely by our payment provider — see Section 6)
- Order history and details of products or services you have purchased
- Any information you provide when you contact us, leave a review, or respond to a survey
- Your marketing preferences
Information we collect automatically:
- Device and browser information, IP address, and general location
- Pages you visit, how you use the Site, and the website that referred you
- Cookies and similar technologies (see Section 5)
We do not knowingly collect special category (sensitive) personal data unless you voluntarily provide it, and we do not collect data from children (see Section 11).
3. How we use your information and our legal basis
We use your personal information for the following purposes, relying on the corresponding lawful bases under data protection law:
| Purpose | Lawful basis |
|---|---|
| To process and fulfil your orders and deliver products | Performance of a contract |
| To take payment and prevent fraud | Performance of a contract / Legitimate interests |
| To provide customer support and respond to enquiries | Performance of a contract / Legitimate interests |
| To send order and service-related communications | Performance of a contract |
| To send marketing communications (where you have opted in) | Consent |
| To improve our Site, products, and services | Legitimate interests |
| To comply with legal and regulatory obligations | Legal obligation |
Where we rely on consent, you may withdraw it at any time (see Section 8). Where we rely on legitimate interests, we have assessed that our interests do not override your rights and freedoms.
4. Marketing communications
We will only send you marketing emails where you have given your consent. Every marketing email includes an unsubscribe link, and you can opt out at any time by clicking it or by emailing support@soreacare.com. Opting out of marketing will not affect service messages relating to your orders.
5. Cookies
Our Site uses cookies and similar technologies to make it work, to remember your preferences, and to understand how the Site is used. Non-essential cookies (such as analytics and advertising cookies) are only set where you have given consent through our cookie banner.
You can manage or withdraw your cookie preferences at any time through our cookie settings or your browser settings. Full details are set out in our Cookie Policy.
6. Sharing your information
We do not sell your personal data. We only share it with trusted third parties who help us operate our business, and only to the extent necessary. These may include:
- Payment providers, to process payments securely
- Delivery and logistics partners, to fulfil your orders
- IT, hosting, and website service providers
- Email and marketing platforms
- Analytics providers
- Professional advisers, regulators, or law enforcement where required by law
All third parties acting as our processors are contractually required to keep your data secure and to use it only for the purposes we specify.
7. International transfers
Some of our service providers may be located outside the UK. Where personal data is transferred internationally, we ensure appropriate safeguards are in place — such as the UK International Data Transfer Agreement, Standard Contractual Clauses, or an adequacy decision — so your data receives an equivalent level of protection.
8. Your rights
Under data protection law, you have the following rights over your personal data:
- Right to be informed about how your data is used (this policy)
- Right of access — to request a copy of the data we hold about you
- Right to rectification — to have inaccurate data corrected
- Right to erasure — to ask us to delete your data in certain circumstances
- Right to restrict processing — to limit how we use your data
- Right to data portability — to receive your data in a portable format
- Right to object — to certain processing, including direct marketing
- Right to withdraw consent at any time, where we rely on consent
- Rights relating to automated decision-making and profiling
To exercise any of these rights, contact us at support@soreacare.com. We will respond within the timeframe required by law (generally one month). We will not charge a fee unless your request is manifestly unfounded or excessive.
9. Data retention
We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. For example, we retain order and transaction records for six years to comply with tax and consumer law obligations. When data is no longer needed, we securely delete or anonymise it.
10. Data security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. These include encryption, secure servers, access controls, and staff training. While we take security seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Children's privacy
Our Site and products are not directed at children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us and we will delete it.
12. Third-party links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.
13. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Where changes are significant, we will notify you by email or through a notice on our Site.
14. How to contact us and make a complaint
If you have any questions about this policy or how we handle your data, please contact us at support@soreacare.com.
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority. In the UK, this is the Information Commissioner's Office (ICO) at ico.org.uk. If you are based in the EU, you may complain to your local Data Protection Authority.